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Privacy Policy

1. Introduction

Huapopo Hotpot operates the website hotpot.thebrightproposal.sg and our restaurant outlets in Singapore (Tyrwhitt Rd / Jalan Besar, Bugis, and Jurong East). This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with Singapore’s Personal Data Protection Act 2012.

By using our Site, subscribing to our newsletter, making a reservation, or contacting us, you consent to the collection, use, and disclosure of your personal data as described in this Policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Contact details — name, email address, phone number, submitted via our Contact form or newsletter sign-up.
  • Reservation details — name, contact number, party size, and preferred outlet/time, when you book a table (including bookings made through third-party platforms such as Quandoo).
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
  • Communications — records of correspondence when you contact us via phone, email, or the Contact form.

3. How We Use Your Personal Data

We use personal data to:

  • Process and confirm table reservations and enquiries;
  • Send you our newsletter and promotional offers, where you have opted in;
  • Respond to feedback, questions, or complaints;
  • Improve our Site, menu offerings, and service quality;
  • Comply with legal and regulatory obligations.

4. Disclosure of Personal Data

We do not sell your personal data. We may share personal data with:

  • Third-party reservation platforms (e.g. Quandoo) that you use to book a table;
  • Service providers who support our Site (e.g. hosting, email/newsletter delivery, review platforms such as Trustindex/Google);
  • Government authorities or regulators, where required by law.

5. Cookies

Our Site may use cookies to remember your preferences and understand how visitors use the Site. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Data Security

We take reasonable technical and administrative measures to protect personal data against unauthorised access, collection, use, disclosure, or loss.

8. Your Rights

Under the PDPA, you may:

  • Withdraw your consent to our collection, use, or disclosure of your personal data at any time (e.g. unsubscribe from our newsletter using the link provided in each email);
  • Request access to, or correction of, personal data we hold about you.

To exercise these rights, contact our Data Protection Officer at [insert email address] or +65 9107 1680.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g. Quandoo, Google Maps, social media). We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Huapopo Hotpot 87 Beach Rd, #01-02 Chye Sing Building, Singapore 189695

Phone: +65 9107 1680

Email: [insert email address]